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    All returns must be submitted via this returns portal.

    Shit You Need To Know Beforehand:
    Items must be free of make-up, perfume, deodorant, animal hair, and any other marks or stains. All tags must be attached. If an item is returned to us in a non-re-sellable condition, your refund will not be issued.

    What's the timeframe?
    You have 7 days after your item(s) is successfully delivered to start a return process for store credit. Once your return has been accepted, it must be sent back to our warehouse within 21 days of your item(s) delivery date. Please ensure your package will arrive in time. If your return hasn't been received in time, we will not be able to issue you a refund. (if for some reason this cannot be done in this time frame, please email us ahead of time order@girrlscout.com)

    How The Process Goes:
    Once your return(s) is submitted through our returns portal here, it will be in review by us. After your return is approved by our team, you will receive a follow-up email with the return instructions and our shipping address. Please make sure your return(s) includes your full name and order number when it is sent back to us.

    Shipping Costs:
    You are responsible for paying for your own shipping cost to return your item(s) back to our warehouse (unless the item(s) arrived damaged or it was a mistake on our part). We strongly recommend that you send your return(s) back with a tracking number as we are not responsible for any return packages lost in transit.

    Store Credit Info:
    Once we receive your return back at our warehouse and it is approved by our team, it will be processed for store credit within 5-7 business days. After your return is processed, you will receive an email with your store credit (in the form of a gift card). Store credit does not have an expiration date.

    Exchanges:
    Due to the fast selling nature of our products, unfortunately we do not offer exchanges. You are welcome to return your item for store credit to use towards the same item in a different size (if it's available or when it comes back in stock). Otherwise, store credit can be used towards anything else on our website and it never expires. :)